Refund policy

📦 Returns & Refunds Policy

At LifeWare Store, your satisfaction is our top priority. We aim to make your experience smooth and transparent — even if something goes wrong.

Please read our returns and refund policy carefully to understand how we handle issues like damaged, incorrect, or missing items.

🛍️ Eligibility for Returns or Refunds

Because we work with a variety of trusted global suppliers, most items cannot be physically returned. However, we are happy to resolve issues in the following cases:

✅ We’ll offer a refund or replacement if:

  • Your item arrives damaged or faulty
  • You received the wrong item
  • Your item doesn’t arrive within the estimated delivery time

📸 Proof is required: Please provide clear photos or videos of the item and packaging.

❌ We do not accept returns or offer refunds if:

  • You change your mind after ordering
  • The item doesn’t fit your personal preferences (e.g. size, style), unless it’s incorrect based on what you ordered
  • The return request is made more than 14 days after delivery

 

⏳ Timeframe to Report an Issue

You must contact us within 14 days of receiving your item. After this window, we can’t guarantee we can help — especially if the supplier’s dispute period has passed.

🚚 Do I Need to Return the Item?

In most cases, no physical return is needed. If the issue is valid, we’ll either:

  • Send a replacement (free of charge), or
  • Issue a refund to your original payment method

For low-cost or perishable items, we may issue a refund without requiring return.

💬 How to Request a Refund or Replacement

  1. Email us at lifewarestore@gmail.com with:
  • Your order number
  • Description of the issue
  • Clear photos or videos of the item/packaging
  1. We’ll assess your claim within 2 business days
  2. If approved, we’ll process a refund or dispatch a replacement

🔄 Multiple Items in One Order

As our products come from different suppliers, you may receive your order in separate parcels and at different times.

If one item arrives and another doesn’t — don’t worry. Check the tracking numbers provided, and contact us if anything appears significantly delayed.

💳 Refund Processing Time

If a refund is approved:

  • Refunds are issued back to your original payment method
  • Processing time may take 5–10 business days, depending on your bank or card provider

📬 Contact Us

Questions or concerns? Email our customer care team at lifewarestore@gmail.com — we’re here to help.